Complimentary shipping on every orderNew season arrivals in womenswear and menswearEasy 7-day returns and exchangesSecure UPI and Cash on DeliveryComplimentary shipping on every orderNew season arrivals in womenswear and menswearEasy 7-day returns and exchangesSecure UPI and Cash on Delivery
Sizing, delivery, returns and everything else. If your question is not here, just ask us.
Size & fit
How do I know which size to order?
Every product page lists the sizes actually available for that piece, read from the product's own description, along with garment measurements such as chest, waist and length. Compare those measurements against a garment you already own and like the fit of — that is more reliable than a generic size chart.
What do the size labels mean?
We use alpha sizes (XS to 5XL) for most tops, knitwear and dresses. Denim and trousers are usually listed by waist, sometimes as waist × inseam, for example 32×32. Some womenswear uses numeric dress sizes. Whichever a piece uses, the selectable sizes shown above the Add to Bag button are the ones in stock.
Why do measurements appear as details rather than as size options?
Measurements such as "Chest: 40 inches" describe the garment; they are not something you select. We deliberately keep them in the details table so the size buttons only ever show sizes you can actually order.
A size I want is greyed out. Why?
A struck-through size is temporarily out of stock in that piece. Sizes come back when the next run lands — email us and we will tell you whether it is due.
Between two sizes — up or down?
For relaxed and oversized fits, take your usual size. For tailored or slim fits, and if you are between two, size up. Fit notes on each page tell you which way a piece runs.
Orders & payment
Do I need an account to order?
No. Guest checkout is always available. An account simply saves your addresses, keeps your wishlist across devices and puts every order in one place.
What payment methods can I use?
UPI through a secure PCI-compliant gateway — Google Pay, PhonePe, Paytm, BHIM or any UPI app — and cash on delivery on most PIN codes. We never see or store your card, UPI PIN or banking details.
Is the price on the page the price I pay?
Yes. GST is included and shipping is free, so nothing is added at checkout. Any discount code you apply is shown in the summary before you confirm.
Can I change or cancel my order?
Yes, any time before dispatch, at no cost. Email us with your order number. Once the parcel is with the courier, our returns process applies instead.
Do you offer bulk or wholesale orders?
We work with stylists, boutiques and companies on uniform and gifting orders. Write to us with the pieces, sizes and quantities you need and we will come back with availability, lead time and pricing.
Delivery
How much is delivery?
Delivery is free on every order across India, with no minimum spend.
How long will my order take?
Orders are dispatched within 24 hours. Metro cities typically receive parcels in 2–4 working days, other cities in 3–6, and remote or hill regions in 5–9. Tracking is emailed as soon as the parcel leaves us.
How do I track my order?
Use the track order page with your order number, or see everything at once in my orders if you have an account.
Do you deliver outside India?
Not at present. We deliver within India only. Write to us if you would like us to look at your location.
What if nobody is home?
The courier attempts delivery three times. After that the parcel returns to us and we will contact you to arrange redelivery or a refund.
Returns & exchanges
What is your returns policy?
Unworn pieces with their original tags can be returned or exchanged within 7 days of delivery. Full conditions are in our returns & refunds policy.
How do I exchange for a different size?
Email us with your order number and the size you would like. If it is in stock we reserve it and dispatch the replacement once your return is collected — usually the quickest route.
What cannot be returned?
For hygiene reasons, innerwear, lingerie, swimwear and pierced jewellery once the hygiene seal is broken. Final-sale and made-to-order pieces are also non-returnable. None of this affects your rights if an item arrives faulty or is not what you ordered.
When do I get my refund?
We inspect returns within 2 working days of arrival, and approved refunds reach your original payment method within 7–10 working days. Cash-on-delivery orders are refunded by bank transfer.
My item arrived damaged or wrong.
Contact us within 48 hours with photographs. We arrange collection at our cost and send a replacement or a full refund, whichever you prefer.
Product care
How should I wash my pieces?
Follow the wash-care instructions on each product page and on the garment label. As a rule, cold machine wash inside out on a gentle cycle, no bleach, and dry in shade. Knitwear should be dried flat rather than hung.
Will colours fade or shrink?
Natural fabrics can relax or shrink slightly on first wash, which is normal and allowed for in our patterns. Washing cold and drying in shade keeps colour far longer, particularly with indigo denim and dyed linen.
Do you use plastic packaging?
We are moving our packaging to recyclable and plastic-free materials across the range, and use paper tape and recycled cartons wherever our partners can supply them.
About us
Where are you based?
We are an Indian clothing business. Our registered office is at C/o Sukhdev Mukhiya, Sivan Sharma Complex, Simri Bakhtiyarpur Road, Sahrsa, Bihar - 852201. We sell online only and do not currently operate a walk-in store.
Are you a registered business?
Yes. VYNKART PRIVATE LIMITED is a private limited company registered in India, GSTIN 10AAMCV3143L1ZB. Our full entity and tax details appear in the footer of every page and on our about page.
How do I contact you?
Email care@vynnkart.com or call 7739354471. You can also use the form on our contact page. We reply within one working day.
Still stuck?
Our team answers within one working day, and can help with sizing before you order.