How to raise a formal complaint, and who is responsible for resolving it.
This page is published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021. It tells you how to escalate a complaint that ordinary customer support has not resolved.
Most issues — a delayed parcel, a size exchange, a refund that has not appeared — are resolved fastest by our support team at care@vynnkart.com. Please contact them before raising a formal grievance.
Name: Rahul Kumar Ram
Email: grievance@vynnkart.com
Telephone: 7739354471
Hours: Monday to Saturday, 10:00 to 18:00 IST
Registered office:
C/o Sukhdev Mukhiya, Sivan Sharma Complex, Simri Bakhtiyarpur Road, Sahrsa, Bihar - 852201
Email the grievance officer with:
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 48 hours |
| Resolution | Within 30 days of receipt |
| Unlawful-content or takedown requests | Within 72 hours |
We give every complaint a reference number so you can follow it up.
You may approach the National Consumer Helpline on 1915, or file a complaint through the National Consumer Disputes Redressal Commission at consumerhelpline.gov.in.
Registered entity: VYNKART PRIVATE LIMITED, a private limited company
GSTIN: 10AAMCV3143L1ZB